Frequently asked questions

Does everyone I invite need to pay?

No. Plans are about storage, not people: you can invite as many people as you like to your projects. A project’s files count against the storage of the account that owns it, whoever added them. See Your plan and billing.

Which devices does ProPlans run on?

iPhone, iPad, Android phones and tablets, and Macs with macOS 14 Sonoma or later. Some Chromebooks, and PCs that run Android apps, can install it from Google Play. See Install ProPlans.

Can I use the same account on several devices?

Yes. Sign in with the same email and password, and everything is there. What you change on one device shows on the others straight away. Signing out on one doesn’t sign you out on the rest.

Does it work without a signal?

Yes, for the projects you download first. You can open their sheets, and write messages, tasks, notes and markups, which are sent once you’re back online. Photos, files and uploads need a connection. See Work without a connection.

Which languages does it speak?

English, Spanish and Portuguese. Change it under Settings. Messages, comments, notes and task details someone writes in another language appear translated into yours, with Show original beside them. See Settings and language.

What’s the difference between my trade and my access level?

Your trade, such as Electrician or Architect, says what you do. Your access level (Admin, Manager, Crew or Viewer) says what you can do in a project. See Roles and access levels.

How long do I stay signed in?

As long as you keep using ProPlans. You’re asked to sign in again only after 90 days away.

Can I get a deleted project back?

Yes, for 60 days, if it’s yours. Open the Storage screen from your profile and tap Recently deleted projects. See Check your storage.

Who can see the documents I upload?

A document you upload is private to you until you share it. See Organize documents.

Can I make the text bigger?

Yes, in messages and task comments: use Message text size in Settings, or pinch a conversation. ProPlans keeps the rest of its text the same size whatever your device is set to. See Accessibility.

Can I write dates the way I’m used to?

Yes. Date and time format in Settings writes dates month first, day first or year first, and times on a 12-hour or 24-hour clock, in any language.

What happens if I delete my account?

The projects you created are deleted, you leave the ones you were invited to, and your name, email and photo are removed. A paid plan isn’t cancelled by it. See Delete your account.

How do I find out what’s new?

Every release is listed on What’s New.