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ProPlans Help

Create an account and sign in

An account is free, and one account works on every device you use ProPlans on.

Create an account

Section titled “Create an account”
  1. Open ProPlans. Under Don’t have an account?, tap Sign up for free (click it on a Mac).
  2. Fill in First Name, Last Name, Phone and Email address, and choose a Password. Any password of 10 or more characters will do. Tap Next.
  3. Type your Company Name and pick your trade under Role. Tick the box to agree to the Terms and Privacy Policy, then tap Sign Up.
  4. On Verify your email, type the six-digit code from the email ProPlans sent you, and tap Verify. Or open the email on the same device and tap the link in it instead.
  5. Tap View Dashboard to go to your project list.

If someone invited you, open their invitation email on your phone first. The sign-up screen opens with your address filled in, and the project is in your list once your email is verified.

On the code screen:

  • Can’t find the email? Look in your spam or junk folder.
  • Send a new code works once its one-minute countdown ends. Only the newest code and link work.
  • Typed the wrong address? Tap Change email, type the right one and tap Send code.
  • Use another account signs you out, back to the sign-in screen.

Sign in

Section titled “Sign in”
  1. Type your email under Email Address and tap Continue.
  2. Type your password and tap SIGN IN.

If there’s no account for that address, ProPlans offers to create one with it filled in. You stay signed in until you sign out; after 90 days away, you’re asked to sign in again. On a Mac, press Tab to move to the password and Return to sign in.

Forgot your password

Section titled “Forgot your password”
  1. On the sign-in screen, type your email, tap Continue, then tap Forgot Password.
  2. Check the address and tap Send Link.
  3. Open the email on your phone or tablet and tap the link. ProPlans opens on Set a new password.
  4. Type a new password of 10 or more characters twice, tap Save password, and sign in with it.

A reset link lasts one hour and works once. Resetting your password also confirms your email address, and signs you out on your other devices within a day.

Sign out

Section titled “Sign out”

Open the menu and tap SIGN OUT at the bottom. It signs out that device only, and takes off it everything ProPlans kept there, downloaded projects included.

If ProPlans asks you to update

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When a version is too old, Time to update ProPlans appears. Tap Update now. If the new version is only a little newer, Skip for now lets you carry on.

The app’s App Store page opens over ProPlans. Tap Update. ProPlans closes, and opens on the new version.

Good to know

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  • The age limit: ProPlans is for people aged 13 and over. Where your App Store or Google Play account says you’re younger, ProPlans isn’t available to you yet appears and the app can’t be used. If the age is wrong, correct it on your store account and reopen ProPlans.
  • Changed terms: when the Terms of Use or Privacy Policy change, ProPlans asks you once, on any device, to tick the box and tap Continue before going on.
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