Contact support
If Troubleshooting and the FAQ don’t have your answer, the ProPlans team is happy to help. Someone gets back to you by email.
From the app
Section titled “From the app”The quickest way, if you can sign in, is Feedback in the app’s menu.
- Open the menu, then Feedback.
- Write what’s wrong or what you’d like, and attach up to two screenshots with the paper clip.
- Tap Submit (click it on a Mac).
It sends us your message and screenshots, with your name and email address and which version of ProPlans and which device you’re using, so you don’t have to look them up. See Send feedback.
If you can’t sign in
Section titled “If you can’t sign in”Use the contact form on our website, at www.proplans.build/contact, or email us at [email protected]. The same address is on About ProPlans, in the app’s menu.
What to tell us
Section titled “What to tell us”- What you were trying to do, what you expected, and what happened instead.
- Your device, such as an iPhone, an Android tablet or a Mac.
- Your app version: open the menu, then About ProPlans, and look under App version:.
- A screenshot or a screen recording, if there’s anything to see.
- For a problem with a payment or an invoice, the email address on your ProPlans account.